Refund policy

At Flowyair, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our policy below regarding cancellations, returns, and refunds.This policy applies to orders shipped within the United States.

Cancellations

Before Shipment: If you wish to cancel your order, please contact us at flowyair_contact@flowyair.net with your order number as soon as possible. Orders cancelled before shipment will receive a full refund, including shipping.
After Fulfillment Begins: Once an order has entered fulfillment, we will make reasonable efforts to stop it but cannot guarantee cancellation. If we are unable to stop the shipment, please wait for the package to arrive and follow the return process below.

Changes: Contact and delivery information can only be updated before the order is shipped. Please note that all cancellations and changes require email confirmation from our team.

Delayed or Lost Orders

If we cannot ship your order within the time stated at checkout, we will notify you and you may cancel for a full refund. If your package is lost or does not arrive, please contact us within 30 days of the estimated delivery date and we will investigate with the carrier and reship or refund your order.


60-Day Return Policy
We offer a 60-day return policy. You have 60 calendar days from the date your item is delivered to request a return.
To be eligible for a return, your item must be:
In the same condition that you received it.
Unworn, unwashed, and unaltered.
In its original packaging with all original tags attached.

Return Process

Initiate a Return (Email Only): Contact us at flowyair_contact@flowyair.net with your order number and the reason for the return. Please note that all return and exchange requests must be processed via email to ensure transparency and maintain clear records for both parties.
Authorization: We will review your request. Items sent back to us without prior authorization will not be accepted.
Ship the Item: Once approved, please mail your return to the address below. You must include your receipt or proof of purchase inside the package.

Return Address: 1931 Santa Anita Ave, South El Monte, CA 91733 

Contact: GUOKANG
Primary Phone:  (626) 230 0769
Secondary Phone:  (863) 316 4952  

Refunds and Fees

1. Defective, Damaged, or Wrong Items (Full Refund) Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately (within 7 days of delivery) at flowyair_contact@flowyair.net with photos of the issue.
Result: For verified quality issues, shipping damage, or incorrect items sent by us, we will provide a full refund of the item price and the original shipping charges, or a replacement if you prefer. We will cover the necessary return shipping costs in this scenario, either by providing a prepaid return label or by reimbursing the shipping cost.
2. Standard Returns (Subjective Reasons)
For returns due to personal preference (e.g., changed mind, ordered wrong size, didn't like the style/color, or slight color differences due to monitor settings):
Restocking Fee: A 15% restocking fee will be deducted from your total refund amount to cover processing and handling.
Shipping Costs: Customers are responsible for the return shipping costs. Flowyair does not provide return shipping labels for standard returns.
Result: We will refund the item price minus the 15% restocking fee. Original shipping charges are non-refundable.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 3–5 business days.
Inspection: All returns are subject to inspection. If the item shows signs of wear, washing, damage caused by the customer, or missing tags, we may reject the return or issue a partial refund based on the item's condition. If a return is rejected, we will notify you by email and may send the item back to you at your expense.
Timeline: If approved, your refund will be processed within 7 business days.
Method: Refunds are issued to your original method of payment (including PayPal, Shop Pay, and Apple Pay). It may take an additional 5–10 business days for your bank to post the refund. We cannot refund to a different payment method or to third-party accounts.

Exceptions / Non-Returnable Items
Final Sale / Clearance: All items marked "Clearance," "Final Sale," or with a discount of 70% or more are non-returnable and non-exchangeable unless confirmed defective. Final Sale status is clearly displayed on the product page and at checkout before purchase.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item, subject to availability.

Contact Us & Communication Policy
For any questions regarding returns or this policy, please contact us via email.
Email (Required for Returns/Refunds): flowyair_contact@flowyair.net
We aim to respond within 1–2 business days.
Primary Phone: (626) 230 0769
Secondary Phone: (863) 316 4952  
Address: 1931 Santa Anita Ave, South El Monte, CA 91733

Important Notice Regarding Customer Support: To guarantee accuracy and provide a documented paper trail for both the customer and Flowyair, all formal after-sales requests (returns, exchanges, refunds) must be submitted by email. Phone support is available for general inquiries. We ask that all communication remain respectful, and we may limit contact where it becomes abusive. Thank you for your understanding and cooperation.