Shipping policy

At Flowyair, we are dedicated to delivering your order as quickly and safely as possible. We currently ship to addresses within the United States.
Please review our shipping methods, costs, and timelines below.

Order Processing

Handling Time: All orders are processed within 1-2 business days. Business days are Monday through Friday, excluding US public holidays.
Order Cut-off Time: Orders placed before 5:00 PM Pacific Time (PT) will be processed starting the same business day. Orders placed after this time will be processed the following business day.
Weekends & Holidays: Orders are not processed or shipped on weekends or US public holidays.
Peak Seasons: During high-volume periods (such as Black Friday, Cyber Monday, and the December holidays), processing and delivery may take longer than usual.
Order Verification: Some orders may be held for payment or address verification, which may delay processing. We will contact you by email if we need additional information.

Shipping Logistics

Orders are primarily fulfilled and shipped directly by Flowyair. In certain circumstances, such as unexpected inventory, fulfillment, or operational issues, we may use Amazon Multi-Channel Fulfillment (MCF) or other trusted fulfillment partners to help ensure your order is delivered as quickly as possible.

Regardless of the fulfillment method used, you are purchasing directly from Flowyair, and Flowyair remains responsible for customer service, order support, and returns.

Packaging may vary depending on the fulfillment method used.

Shipping Rates & Estimates

We offer multiple shipping options to suit your needs. Transit time is calculated from the day the order is shipped.
For Orders $69.00 and Above:
Standard Shipping (5-8 Business Days): FREE
Expedited Shipping (3-4 Business Days): $7.99
For Orders Below $69.00:
Standard Shipping (5-8 Business Days): $9.99
Expedited Shipping (3-4 Business Days): $14.99
Note: Delivery times are estimates and are not guaranteed. They may vary due to external factors such as weather conditions or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number and a link to track your package.
Please allow up to 24 hours for the tracking information to update in the carrier's system.
If you do not receive a confirmation email, please check your spam folder or contact us.

Shipping Restrictions

Sales Tax: Sales tax is calculated at checkout based on your shipping address and local state laws.
PO Boxes: Please note that Expedited Shipping may not be available for PO Boxes or military addresses (APO/FPO).
Issues with Delivery
Lost or Damaged Packages: If your tracking information shows that your package was delivered but you cannot find it, or if your package arrives damaged, please contact us immediately at  flowyair_contact@flowyair.net.
If you experience any delivery issue, please contact Flowyair at flowyair_contact@flowyair.net. We will work with the relevant fulfillment or shipping partner to investigate the issue and help arrange a replacement or refund in accordance with our policies. We will work with our logistics team to resolve the issue and ensure you receive a replacement or a refund in accordance with our policies.

Contact Us

If you have any questions about your order's status, please contact us:
Email:  flowyair_contact@flowyair.net
Primary Phone: (863) 316 4952
Secondary Phone: (626) 230 0769
Address: 1931 Santa Anita Ave, South El Monte, CA 91733